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It's a common misconception that SAP support packs are routine business. In fact, support pack installations are mini-upgrades, with significant testing and compatibility issues to resolve. Fortunately, there are ways to streamline SAP support package installation. In this ten minute podcast, Jon Reed of JonERP.com interviews Amit Bendov of Panaya to get to the bottom of the SAP support pack issues facing SAP customers. The podcast also explores how Panaya can help, and what kind of returns customers are actually seeing from Panaya's solutions. Some results from Panaya's recent SAP Support Packs survey are also revealed.
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In the 2009 SAP Upgrade Survey conducted by Panaya Inc., 157 SAP ERP systems were analyzed to discover some remarkable under-the-hood upgrade insights. This first-of-its-kind study reveals the top five application issues you can expect when upgrading, their causes, and various approaches for dealing with them. The study included companies from a wide range of industries, countries, and ERP system configurations (for more information on the companies used for the study, see Annex A).
Using the latest in supercomputer simulation technology, every line of custom code ever written for each of the ERP systems was analyzed. SAP system managers and upgrade project managers will find this study's findings helpful in preparing for their own upgrade projects by knowing what to expect and how best to prepare. In this article, you can learn about the lessons learned from Panaya's study and the SAP upgrade tips we learned from our survey participants.
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Special to Panaya from Joshua Greenbaum, Principal, Enterprise Applications Consulting
Report Summary: While all enterprise software customers face the inevitability of upgrading their systems on a periodic basis, many hesitate to follow the upgrade cycles recommended by their vendors. This hesitancy comes from a number of factors, most of which boil down to an essential, industry- wide truth: upgrades have historically been complex, time-consuming, and risky, and have often defied attempts at cost-justification. And with upgrade failures making headlines with all too much frequency - anything from complete business shut-downs to costly but eventually resolved delays - this historical perspective isn't without a rational basis.
This special report examines the case for the SAP upgrade from both a technical and functional direction, and reviews the changing factors in the SAP landscape that impact SAP upgrades. Best practices to SAP upgrades are described, and new approaches to SAP upgrades are also revealed, including Panaya's SAP Upgrade solutions.
(View the Entire "Fixing the SAP Upgrade Process" Report as a PDF)
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If you are planning an upgrade, it is crucial to address the key challenges if you want to mitigate the risk of errors.
In the Panaya 2009 SAP Upgrade Survey, 157 European and North American SAP customers and system integrators were asked to rank the various challenges involved in their upgrade.
According to the respondents, the top three challenges were:
1. Cost and effort estimation;
2. Cost justification;
3. Impact analysis.
For completeness, we are including the full list and ranking below:
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